we1win88 Privacy Policy

Introduction

1.1 This Privacy Policy ("Policy") describes how we1win88 collects, uses, stores, shares, and protects the personal data of individuals ("Members", "you", "your") who access or use the we1win88 platform, including the website we1win88.club, its mobile-optimised interface, and all associated services, features, and communications.

1.2 This Policy is to be read alongside the we1win88 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions regarding data processing matters, this Policy shall prevail.

1.3 we1win88 is committed to processing personal data responsibly, transparently, and in compliance with applicable data protection principles. We only collect data that is necessary for the purposes described in this Policy and retain it for no longer than required.

1.4 If you have questions about how we1win88 handles your personal data, please contact us using the details provided in Section 14 of this Policy before using the platform.

Personal Data We Collect

2.1 we1win88 collects personal data through different interactions with the platform. The categories of data collected, and the context in which each is collected, are set out below.

Registration & Account Data

When you create a we1win88 account, we collect:

• Full legal name;
• Date of birth (for mandatory age verification — 21+ only);
• Email address;
• Malaysian phone number;
• Username and encrypted password;
• Preferred language and currency (MYR).

Identity Verification Data

For age verification, Know Your Customer (KYC), and anti-money laundering (AML) compliance, we may collect:

• Scanned copy or photograph of government-issued identity document (e.g., MyKad, passport);
• Proof of address (e.g., recent utility bill or bank statement);
• Selfie or live facial image for identity matching (where required).

Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and methods;
• Payment instrument identifiers (e.g., partial account numbers, e-wallet IDs such as Touch 'n Go or Boost);
• Transaction history and account balance movements.

Gaming Activity Data

• Games played, bets placed, wager amounts, and game outcomes;
• Sportsbook betting history including markets, odds, and settlement results;
• Session duration, login timestamps, and platform usage patterns.

Technical & Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Cookie identifiers and session tokens (see Section 6);
• Referring URL and on-site navigation data.

Communications Data

• Content of support chat conversations and emails sent to we1win88;
• Survey responses and feedback submitted through the platform;
• Preferences for marketing and promotional communications.

How We Use Your Personal Data

3.1 we1win88 uses the personal data it collects for the following purposes:

3.2 we1win88 does not use automated decision-making (including profiling) that produces legal or similarly significant effects on Members, except as required for fraud prevention or regulatory compliance, in which case Members may request human review of such decisions.

Legal Basis for Processing

4.1 we1win88 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to register your we1win88 account, process payments, and deliver the gaming services you have requested;
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, age verification requirements, and regulatory reporting;
• Legitimate interests: Processing for fraud prevention, platform security, service improvement, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights;
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw consent at any time via your account settings or by contacting we1win88 support.

Data Sharing & Disclosure

5.1 we1win88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data with trusted third-party service providers strictly as necessary to operate the we1win88 platform, including:

• Payment processors: Touch 'n Go eWallet, DuitNow, Boost, FPX gateway providers, and banking partners, for the purpose of processing deposits and withdrawals;
• Identity verification providers: Third-party KYC/AML services used to verify your identity and age in compliance with applicable requirements;
• Game software providers: Certified studios (e.g., Evolution Gaming, Pragmatic Play, PG Soft) receive limited session data necessary to deliver live casino and slot services;
• Fraud prevention services: Specialist providers who assist we1win88 in detecting and preventing fraud and money laundering;
• Customer support infrastructure: Live chat and helpdesk platform providers who process communications data on we1win88's behalf;
• Regulatory authorities: Where we1win88 is legally required to disclose data to competent authorities, law enforcement, or licensing bodies.

5.2 All third-party service providers who process personal data on behalf of we1win88 are bound by contractual data processing agreements that restrict their use of such data to the specific purposes for which it was shared, and require them to maintain appropriate security standards.

Cookies & Tracking Technologies

6.1 we1win88 uses cookies and similar tracking technologies to operate the platform, maintain secure sessions, and improve the user experience. The types of cookies used on we1win88 include:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting platform functionality;
• Functional cookies: Store your preferences, such as language settings and remembered login state, to personalise your we1win88 experience;
• Analytics cookies: Collect aggregated, anonymised data about how Members use the platform, which we use to improve performance and content. we1win88 uses first-party analytics only and does not deploy third-party advertising trackers;
• Security cookies: Used by fraud prevention systems to identify anomalous access patterns and protect Member accounts.

6.2 You may configure your browser to reject or delete cookies, though doing so may impair your ability to use certain features of the we1win88 platform, including maintaining an authenticated session. Instruction on how to manage cookies is available in your browser's help documentation.

Data Retention

7.1 we1win88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory minimum retention periods. The general retention periods are:

• Account and identity data: Retained for the duration of your we1win88 membership, plus a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping obligations;
• Transaction and gaming history: Retained for a minimum of five (5) years from the date of the relevant transaction or gaming session;
• Support communications: Retained for a period of two (2) years from the close of the relevant support interaction, unless required longer for dispute resolution purposes;
• Marketing consent records: Retained for the duration of your account and for a period of three (3) years following withdrawal of consent, as evidence of the consent given;
• Technical and device data: Retained for a maximum of thirteen (13) months in rolling logs.

7.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.

Data Security

8.1 we1win88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the we1win88 platform;
• Encrypted storage of passwords — we1win88 employees cannot read your password;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular independent security audits and penetration testing;
• Intrusion detection systems and real-time fraud monitoring;
• Two-factor authentication (2FA) available to all Members for enhanced account security;
• Incident response procedures in place for the detection and management of data security incidents.

8.2 Notwithstanding the measures above, no method of electronic transmission or storage is 100% secure. we1win88 cannot guarantee absolute security of data transmitted over the internet. Members are encouraged to use a strong, unique password and enable 2FA on their we1win88 account.

8.3 In the event of a data security incident that is likely to result in a high risk to Members' rights and freedoms, we1win88 will notify affected Members without undue delay, providing details of the incident, what data was involved, and the steps we are taking in response.

Your Data Rights

9.1 As a we1win88 Member, you hold the following rights in relation to your personal data. Requests may be submitted to we1win88 support using the contact details in Section 14:

• Right of access: You may request a copy of the personal data we1win88 holds about you, along with information about how it is used;
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by we1win88. You may also update most account details directly through your account settings;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to we1win88's overriding legal obligations to retain certain data (see Section 7);
• Right to restriction: You may request that we1win88 restrict processing of your data in certain circumstances, for example whilst a rectification request is being resolved;
• Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests, and to the use of your data for direct marketing purposes at any time;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

9.2 we1win88 will respond to data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, with notification to you of the extension.

Children's Privacy

10.1 The we1win88 platform is strictly an adult service. Registration and access is permitted only for individuals aged 21 and above. we1win88 does not knowingly collect or process personal data from any person under the age of 21.

10.2 If we1win88 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the data will be deleted, and any deposits will be returned. If you believe that we may have inadvertently collected data from a minor, please contact us immediately using the details in Section 14.

10.3 we1win88 uses age verification measures at account registration and reserves the right to request documentary proof of age (e.g., MyKad or passport) at any time. Players identified as minors will have their accounts closed and winnings forfeited in accordance with the we1win88 Terms & Conditions.

Cross-Border Data Transfers

11.1 To deliver certain platform services, your personal data may be transferred to and processed in countries outside Malaysia. This includes processing by game software providers and cloud infrastructure providers whose servers may be located in other jurisdictions.

11.2 Where personal data is transferred outside Malaysia, we1win88 ensures that appropriate safeguards are in place to protect your data, including contractual protections with service providers and requiring adherence to data protection standards equivalent to those applied by we1win88 within Malaysia.

11.3 By using the we1win88 platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia as described in this section, subject to the safeguards maintained by we1win88.

Third-Party Services & Links

12.1 The we1win88 platform integrates third-party game software and payment services. While we1win88 maintains data processing agreements with these providers, each operates under its own privacy policy for the purposes of its own data processing activities.

12.2 we1win88 is not responsible for the privacy practices of third-party services that process data as independent data controllers. We recommend that you review the privacy policies of relevant game providers and payment processors if you have questions about their specific data handling practices.

Updates to This Privacy Policy

13.1 we1win88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. The effective date of the current version is displayed in the page header.

13.2 Where material changes are made to this Policy, we1win88 will provide notice to Members via a prominent banner on the platform and, where practicable, by email to the Member's registered email address, with reasonable advance notice before the changes take effect.

13.3 Continued use of the we1win88 platform following notification of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the platform and request account closure in accordance with the Terms & Conditions.

Contact & Complaints

14.1 For any questions, concerns, or data rights requests relating to this Privacy Policy or we1win88's data processing practices, please contact our Data Protection team:

14.2 If you are unsatisfied with we1win88's response to a data rights request or privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

14.3 This Privacy Policy was last reviewed and updated on 1 January 2026. If you are reading a cached or printed copy of this document, please verify you are reading the current version by visiting we1win88.club/privacy-policy.